Troubleshoot violations and warnings

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This article describes what to do when you receive an HOS violation or warning in the LogBook app.

Alerts for HOS warnings and violations are shown as a banner in the lower part of the Dashboard screen:

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When you tap the Alerts icon in the upper part of the Dashboard screen, you can see the warning or violations listed on the Alerts screen under NOTIFICATIONS.

img-en-us-lb_violation_in_notifications.png

The alert text provides specific details about the violation or warning.

  • Warnings inform you that you are approaching a violation of your permitted hours of service (HOS).
  • Violations inform you that you are in violation of your HOS.

Required actions for warnings

If you receive an HOS warning, follow these steps:

  1. If you are driving, stop at your earliest convenience to review the warning.
  2. View your HOS timers on the Dashboard screen and verify that they are correct.
  3. View your HOS logs and verify that your status changes are correct.
    • If your logs are correct, to avoid a violation, make sure that you do not drive beyond the remaining time.
    • If your logs are incorrect, you can edit your logs. If you are unable to make the changes required, contact your supervisor. If your logs are certified, your supervisor can make the same changes to your logs. You can then accept these changes as part of proposed carrier edits.
  4. When the warning is resolved, you can remove the alert from the notification list under Alerts by tapping the x button (on Android devices) or Delete button (on iOS devices). On Android devices, confirm that you want to delete the alert. This action automatically closes the banner for the same alert.

Required actions for violations

If you receive an HOS violation, follow these steps:

  1. If you are driving, stop at your earliest convenience.
  2. View your HOS timers on the Dashboard screen and verify that they are correct. If your timers look incorrect, follow the steps in Troubleshoot missing resets to make sure that you have received the last daily or cycle reset.
  3. View your HOS logs and verify that your status changes are correct.
    • If your logs are correct, make sure that you do not continue driving or remain on duty.
    • If your logs are incorrect, you can edit your logs. If you are unable to make the changes required, contact your supervisor. If your logs are certified, your supervisor can make the same changes to your logs. You can accept these changes as part of proposed carrier edits.
  4. Follow any additional steps required, depending on the type of violation described below.
  5. When the violation is resolved, you can remove the alert from the notification list under Alerts by tapping the x button (on Android devices) or Delete button (on iOS devices). On Android devices, confirm that you want to delete the alert. This action automatically closes the banner for the same alert.

Types of violations supported

The LogBook app supports the following violations. They are dependent on the rule sets and exemptions that you are using. For more information, see Violations and breaks.

Cycle on-duty violations

Cycle on-duty violations are raised when you drive after you have spent longer than permitted on duty within a cycle. The following is an example message, with the hours depending on the rule set and cycle you are using:
John Smith, a cycle on duty violation has occurred (70 hour).

Possible cause

Required actions

Driving after exceeding the permitted on-duty limit for your cycle

Check the remaining time for the Cycle on Duty timer on the Dashboard screen.

It defines how much longer you can be on duty or driving within your current cycle.

Not taking a long enough break to reset your cycle

Check the Rest until timer on the Dashboard screen.

It shows how much longer you need to wait until you can go on duty or drive if you are using the Off Duty or Sleeper Berth status with the sub status Cycle Reset.

Forgetting to change your status to Off Duty when a cycle reset was required

Check your ELD logs for the Total On duty, 7 Day Total, and 8 Day Total values under Summary.

If they are incorrect, review the logs for each day included in the cycle, checking your on-duty and driving time. If incorrect, edit your logs to receive a cycle reset.

The app not switching into or out of the Driving status when experiencing issues connecting to your vehicle

Follow the steps in Troubleshoot connectivity issues.

Daily on-duty violations

Daily on-duty violations are raised when you drive after you have spent longer than permitted on duty within a daily shift. The following is an example message, with the hours depending on the rule set and cycle you are using:
John Smith, a 14-hour duty violation has occurred.

Possible cause

Required actions

Driving after exceeding the permitted on-duty limit for your daily shift

Check the remaining time for the Since Daily Reset timer on the Dashboard screen. It defines how much longer you can be on duty or driving within your current shift. You can select between Used and Remaining.

Not taking a long enough break to reset your daily on-duty time

Check the Rest until timer on the Dashboard screen. It shows how much longer you need to wait until you can go on duty or drive if you are using the Off Duty or Sleeper Berth status with the sub status Daily Reset.

Forgetting to change your status to Off Duty when a daily reset was required

Check your ELD logs for the Total On duty time under Summary. If the time is incorrect, review your logs for today and yesterday, checking your on-duty and driving time. If incorrect, edit your logs to receive a daily reset.

The app not switching into or out of the Driving status when experiencing issues connecting to your vehicle

Follow the steps in Troubleshoot connectivity issues.

Daily driving violations

Daily driving violations are raised when you have spent longer than permitted driving within a daily shift. The following is an example message, with the hours depending on the rule set and cycle you are using:
John Smith, a 11-hour driving-time violation has occurred.

Possible cause

Required actions

Driving after exceeding the permitted driving limit for your daily shift

Check the Daily Driving timer on the Dashboard screen. It defines how much longer you can drive within your current shift. You can select between Used and Remaining.

Not taking a long enough break to reset your daily driving time

Check the Rest until timer on the Dashboard screen. It shows how much longer you need to wait until you can go on duty or drive if you are using the Off Duty or Sleeper Berth status with the sub status Cycle Reset or Daily Reset.

Forgetting to change your status to Off Duty when a daily reset was required

Check your ELD logs for the total driving time on the Logs screen under Summary > DR. If the time is incorrect, review your logs for today and yesterday, checking your on-duty and driving time. If incorrect, edit your logs to receive a daily or cycle reset and restart your driving timer.

The app not switching into or out of the Driving status when experiencing issues connecting to your vehicle

Follow the steps in Troubleshoot connectivity issues.

Mandatory break violations

Mandatory break violations are raised when you exceed 8 hours of continuous driving without taking a mandatory 30-minute break. This is applicable only to US federal rules. The following is an example message:
John Smith, you have exceeded 8 hours of continuous Driving time. A 30-minute break violation has occurred.

Possible cause

Required actions

Driving for more than 8 cumulative hours without taking a rest break of at least 30 minutes

Check the remaining time for the 30-minute Break Due timer on the Dashboard screen. It shows you when your break is due. Alternatively, check the Time remaining timer, which defines how much longer you need to rest before you can continue to drive, provided you have sufficient driving time remaining.

Check in your ELD logs that you have taken your 30-minute break, either in Off Duty, Sleeper Berth, or On Duty status, before you exceed 8 hours of continuous driving.

If you have verified your timers and logs, you do not believe that you have broken any of the conditions of your rule set, and you are still experiencing a violation, contact LogBook support by calling 844-307-2867 or emailing logbooksupport@verizonconnect.com. Note that support is unable to edit your logs.


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