In My Account > Your orders, you can track your open hardware orders, and get information about orders from placement to installation. The Orders page shows orders placed directly with Verizon Connect. It does not include orders made at a Verizon store.
In this article:
Note
Order information is updated every 24 hours. Any changes or cancellations made to your order after it has been confirmed may not be updated immediately.
Accessing the Orders page
To access the Orders page:
- Click your account profile icon in the upper right corner and select My Account.
- From the My Account menu on the left, select Manage your hardware and service requests > Your orders.
The Orders page displays all your orders in a table. For each order, you can see:
- Order number: A unique number for your order.
- Order date: The date your order was placed.
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Status: A high-level overview of where your order is in the process, including:
- Ordered: We have received your order.
- Processed: We have reviewed the details of your order and are preparing to ship it.
- Shipped: We have shipped some, or all, of the items in your order.
- Delivered: All of the items in your order have been delivered.
- Installation started: You’ve installed at least one of the devices in your order.
- Installed: You’ve installed all the devices in your order with a serial number.
You can filter your orders by order number, or by the date they were placed. Click VIEW in the Actions column to see the Order details page for an individual order.
The Order details page contains more specific information about an individual order, including:
- The order status bar: The stage your order is at, at a glance. If your order contains multiple work tickets (shipments), the status will reflect the work ticket that is furthest along in the process. For orders containing only digital subscriptions and services, the status will show "Complete".
- Order summary: A list of all the items in your order, divided into hardware and related subscriptions (which require shipment), and digital subscriptions and services (which do not require shipment).
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Shipping information: This section lists each work ticket (shipment) in your order. Each work ticket shows:
- Point of contact: The person the order is being shipped to.
- Shipping address: The address where your shipment is being sent.
- Carrier: The name of the shipping company.
- Items: Details of the product name and quantity.
- Tracking number: A unique number for each package, with a direct link to the UPS website for more information. This is only available for UPS shipments.
- Shipment status: The current status of the individual package. This is only available for UPS shipments.
Note
Your hardware may arrive in separate packages, or with separate tracking numbers.
Estimated delivery times
Your order is estimated to arrive roughly eight days after you placed it.
If your order is delivered with missing cables or equipment, contact our Deployment Services team by calling Support and selecting option 4.
Order recorded as delivered, but shipment has not arrived.
If the tracking status in your Shipping information is Delivered, but you have not received the delivery, check around your premises to make sure the delivery isn’t hidden from view. If you still need help, call Support and select option 4.
The Orders page of My Account shows hardware and software orders placed in the last six years. For details of orders from before then, contact Support.