Troubleshoot login issues
This article describes what to do when you experience issues logging in to Logbook as a driver.
To log in to the Logbook mobile app, enter your username and password. The username is usually your email address.
If you receive an error message when trying to log in to Logbook, try again. If the problem persists, follow these troubleshooting tips:
- Ensure that you have used correct capitalization for your password. Your password is case-sensitive.
- Check the spelling of your username and password. You can tap the eye icon next to the password to check your password in plain text.
- If you are a first-time user, contact your administrator to make sure that your account is set up properly with the ELD Compliant and Mobile access options enabled.
- If you are an existing user, who was able to log in successfully in the past, contact your administrator to request a password reset. Your administrator will either set the password for you or send you a reset password email for you to set up the password yourself.