This service is only available to our US customers.
You can book an appointment for a technician to visit your location and remove a tracker, or transfer a tracker from one vehicle to another. The technician can perform multiple services in one appointment.
You may also book a technician appointment online to transfer devices. For technician appointments for new installations or replacements, contact Support (option 4).
To book a technician appointment for a removal (uninstall), follow these steps:
-
Go to My Account > Book a technician appointment.
-
In the Book a technician appointment section, click Remove a device.
-
Under Current vehicle or powered asset, search for the vehicle or powered asset the tracker is currently installed in by entering the name, VIN, ESN or registration number.
-
If the vehicle has any accessories, select all that apply under Accessories. Use the Accessory guide to help you to identify these devices.
-
Click SAVE SERVICE.
-
You can add additional services, like another removal, or a tracker transfer, by making a selection under Add another service.
-
When you have entered all the services you require, click NEXT.
-
Under Contact, select whether to use your existing contact details, or select Add new contact and fill in the required details.
-
Under Appointment location, select whether to use your existing address details, or select Add new address and fill in the required details.
-
Enter any additional notes for the technician in the Additional instructions for technicians field, then click NEXT to continue.
-
Enter your preferred date under Select a date and time and click APPLY.
-
Confirm the date, and select an available time slot for the appointment, then click NEXT.
-
In the Request overview, check that all the information is correct, then click SCHEDULE. An appointment confirmation email will be sent to the contact and the person who created the appointment.
Once you have removed the tracking unit from a vehicle, you can keep that unit and use it again later.
You will continue to be billed for removed devices unless you update your contract. For more information, read the Contracts and cancellations FAQ.