Correct issues with connecting your ELD to a vehicle

This article describes some tasks that you can perform if your device has problems connecting to the vehicle. Most of these issues are caused by problems with your Bluetooth connection. If none of these steps resolve your connection problem, follow the general troubleshooting tips before contacting support.

Ensure you are close to your vehicle

You need to be close enough to your vehicle so that a Bluetooth connection can be set up. Try moving closer to your vehicle.

Restart your mobile device

Sometimes, a restart of your mobile device can solve a problem that you are experiencing. To do this, hold down the power button for a few seconds and follow the instructions to restart your device.

Check that Bluetooth is enabled on your mobile device

On your mobile device, check under Settings that Bluetooth is enabled. If not, toggle the Bluetooth setting to ”On”.

Use the correct Bluetooth setting (Android only)

Your Bluetooth connection might be failing because of the type of Bluetooth you are using. By default, the app uses Bluetooth Low Energy. Some vehicle tracking units use a different standard, called Bluetooth Classic.

If you cannot find the vehicle you are looking for, try switching your Bluetooth setting to either Bluetooth Classic or Bluetooth Low Energy:

  1. From the navigation bar, in the lower part of the screen, tap Setup.
  2. Under Vehicle Details, tap Connect.
  3. From the drop-down menu, select the Bluetooth setting.
  4. Check that the vehicle is now listed.

Reset your Bluetooth connection (Android only)

If you have an Android device, you can reset your Bluetooth connection in either of the following ways:

  • In the navigation bar in the lower part of the screen, tap More, scroll to Restart Bluetooth, and then tap Restart.

Or

  • Tap the More icon in the upper right corner of the screen, and then tap Restart Bluetooth.

Perform a Bluetooth pairing

For Android:

  1. In the Bluetooth settings on your mobile device, search for nearby devices.
  2. Select the device named "GenX_ESN" (where "ESN" is the vehicle ESN).
  3. If the devices are not paired, enter the PIN "1234" (if requested). If the devices are paired, disconnect the pairing.
  4. Try to connect again through the app.

For iOS:

  1. Under Settings on your mobile device, tap Bluetooth.
  2. Select the device named "BT_ESN" (where "ESN" is the vehicle ESN).
  3. If the devices are not paired, enter the PIN "1234" (if requested). If the devices are paired, disconnect the pairing.
  4. Try to connect again through the app.

Perform a forced Bluetooth connection

  1. On your mobile device, switch the Bluetooth setting off and then switch it on again.
  2. Open the app and search for the vehicle.
  3. If the app requests permission to turn on Bluetooth, select “Yes”.

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